MPW Insiders Network是一個在線社區，商界內外最大名鼎鼎的人物會在這里及時回答關于職業生涯和領導力的問題。今天的問題是：作為一位商業領袖，你最不能容忍的事情是什么？回答者是雀巢飲用水業務北美區的執行副總裁和公司事務總監塔拉?卡拉羅。

我有一條金科玉律，對任何團隊都適用：不要以自我中心的人。

這些人很難看清自己在大型團隊中應該扮演的角色，也很難專注于一個共同的目標。他們的最高目標往往是自身職業生涯的發展或是自我提升。

在職場中向上攀爬的技巧，對于公司實現最重要的功能而言并不是必須的。相反，團隊和公司需要的是知道如何優雅、謙虛而謹慎地完成任務的成員，無論這些任務是大是小。

實際上，加州大學伯克利分校（University of California Berkeley）哈斯商學院（Haas School of Business）的研究表明，相比那些不太突出的團隊型成員，那些精力充沛、以生涯為重的個人在完成創造與合作相關的任務時表現更加糟糕。

以我的經驗來看，有一些核心特質是無論什么層級的人都需要的，這樣才能讓我們的團隊更加成功：

不要說“那不是我的工作”

盡管分工明確很重要，但實際上，我們必須靈活適應不斷變化的日程。無論那是新項目，頂替團隊的其他人，還是緊急任務，我們都要參與進來，盡管那些嚴格意義上說不屬于我們的職責范圍。作為一名團隊成員，你的終極職責就是確保工作能夠完成，你需要為團隊的成功負責。

主動去做吃力不討好的事情

主動舉手承擔不那么令人喜愛的工作。當一個能夠擼起袖子，完成任何所需工作的人。這樣去做可以展現出沒有什么任務是不值一提的，也意味著你下次更有可能得到更加有趣或更具挑戰性的工作。

我在美國職業摔角協會（WWE）工作期間，我們曾在拉斯維加斯舉辦過一場盛大的活動。當時要在活動開始前給幾百個禮品袋裝上東西，時間非常緊迫。我們的高級副總裁也坐在地上，和整個團隊一起做這項工作。幾個月前，在雀巢飲用水舉辦的活動上，我也戴上了手套幫忙往巴黎水（Perrier）宴會使用的酒杯里放水果，因為我們意識到需要更多人手才能及時完成這項工作。

培養“我們”心態

在我的第二份工作中，某次帶隊順利完成一個通訊項目后，我寫了一份備忘來總結成果。當時我的老板合理地提醒我把文中的“我”全部替換成“我們”，因為我們是作為一個團隊完成了那些成就。即便你自己承擔了工作中最重要的部分，但最終成功和失敗都是整個團隊的事情。

你可以通過練習講話的內容，讓這些品質漸漸影響團隊的成員。幫助其他人看到投身平凡工作的價值。如果你使用“我們”而不是“我”，他們也會注意到這一點。以身作則會帶來強大的影響力。

如果你共事的人沒有展現出這些特質，就要直截了當地與他們一起解決這個問題。他們可能甚至沒有意識到自己行為的不妥，并會對你的反饋表示感激。（財富中文網）

譯者：嚴匡正

The MPW Insiders Network is an online community where the biggest names in business and beyond answer timely career and leadership questions. Today’s answer for, “As a business leader, what’s your biggest pet peeve?” is written by Tara Carraro, executive vice president and chief corporate affairs officer at Nestlé Waters North America.

I have one golden rule for any team: no prima donnas.

These are people who have a hard time seeing their role as part of a larger team and difficulty focusing on a common goal. More often than not, their overriding goal is their own career advancement or self-promotion.

Skill in moving up the career ladder is not necessarily what a company needs in their most important functions. Rather, teams and the companies they work for need the kind of players who recognize how to get the job done—no matter how big or small—with grace, humility, and care.

In fact, research from the Haas School of Business at University of California Berkeley found that teams made up of high-powered, career-minded individuals actually perform worse on tasks related to creativity and collaboration than those with more neutral team players.

From my experience, there are a few key character traits we can all adopt, regardless of level, to help our teams be more successful:

Eliminate “that’s not my job” from your vocabulary

While it’s important to have clearly defined roles, in reality, we must flex and adapt to an ever-changing agenda. Whether it’s a new project, covering for another person on the team, or a last-minute request, we can all pitch in even if the task at hand doesn’t technically fall within our responsibility. As a team member, you are ultimately responsible for making sure the work gets done and are accountable for the team’s success.

Volunteer to do the thankless tasks

Raise your hand to do the less desirable jobs. Be someone who can simply roll up their sleeves and get to work on whatever needs to get done. Doing so demonstrates that no task is too small, and means you are more likely to get the chance to do the more fun or challenging work the next time.

When I was at the WWE, we organized a huge event in Las Vegas. Hundreds of gift bags had to be stuffed with very little time before the event started. The senior vice president sat down on the floor with the team to help get the job done. Just a few months ago, at a Nestlé Waters event, I threw on a pair of rubber gloves to add fruit to glasses for a Perrier toast when we realized we needed more people to finish the job in time.

Develop a “we” mentality

In my second job, after leading a successful communications program, I wrote a wrap-up memo capturing the results. My boss at the time rightfully asked me to change all the “I’s” to “we’s,” because we reached our accomplishments as a team. Even if you personally handled the lion’s share of the work, ultimately, you succeed and fail as a team.

You can instill these qualities in your team by practicing what you preach. Help others see the value in jumping in to do the mundane tasks. If you use “we” instead of “me,” they’ll pick up on that. Leading by example can be a powerful tool.

If someone you work with isn’t demonstrating these qualities, address it with them directly. The chances are that they don’t even realize their behavior isn’t helpful and will be thankful for the feedback.