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    合作過量是否存在?催促員工重返辦公室可能造成巨大風險

    Trey Williams
    2023-07-20

    公司發現,員工回到辦公室后參加的會議越來越多,提升工作效率的時間越來越少。

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    圖片來源:COURTNEYK—GETTY IMAGES

    2022年,云軟件公司Workday開始要求員工每周有幾天回辦公室。公司發現遠程辦公期間消失的合作活動迅速復活。同事們在走廊里叫住彼此,開始聊天溝通,以前通過電子郵件處理的事情現在可以開會討論。

    Workday的人力分析副總裁菲爾·威爾伯恩告訴《財富》雜志,內部指標顯示,團隊間聯系增加了17%。但為了協作而協作并不總是好事情,協作太多也可能產生負面影響。Workday主要為人力資源和財務部門開發軟件,該公司還發現協作提升的同時,垃圾會議時間也增加了24%。結果員工不夠時間完成正常工作,項目積壓,下班拖晚,導致員工承受壓力疲憊不堪。

    社會科學家、賓夕法尼亞大學(University of Pennsylvania)的組織動力學教授邁克爾·阿里納把這一問題稱為“協作雪崩”或過度聯系,稱實際上公司會受到影響。隨著員工在辦公室的時間越來越多,新冠疫情期間暫停的舉措重新啟用,就容易出現該問題。阿里納曾經與Workday合作。

    “閘門緩緩打開,之前無法實現的項目和合作機會不斷出現?!卑⒗锛{對《財富》雜志表示,“臨時召開的會議上出現新想法,然后又要開三個會討論?!?/p>

    阿里納稱,新冠疫情封鎖初期在Slack、Microsoft Teams和Zoom等工具的幫助下,團隊迅速過渡到新的虛擬工作方式。不過2020年通信跟蹤應用程序Humanyze的聯合創始人本·瓦貝爾告訴《紐約時報》(New York Times),新冠疫情初期,公司內距離較遠的員工之間聯系惡化了30%。

    當人們陸續返回辦公室,哪怕只是混合辦公,跨團隊溝通習慣也得以恢復。然而如此一來也意味著更多的臨時交流、更多的會議和更大的工作量。員工在新冠疫情期間已經習慣“快速”Zoom和虛擬會議,從而提升遠程辦公效率,現在除此之外面對面的活動也有所增加。

    “人們的預期是,返回辦公室后(會議次數)正?;p少,因為大家已經在同一空間,也許并不需要太頻繁見面,然而實際上聚在一起的時間反而增加?!弊粉櫤头治龉ぷ鲌鏊a力和協作的Worklytics的創始人菲利普·阿爾克科爾說,“所以,人們遠程辦公時聯系增加,很多情況下當人們回到辦公室時聯系再次增加?!?/p>

    協作活動過多也會導致“工作日三高峰”。除了午餐前后的效率高峰外,員工發現又多了一個高峰,就是為了完成工作晚上把工作帶回家。

    種種新情況都會對員工幸福感造成負面影響,并導致倦怠。其中,在辦公室協作過多是關鍵因素。

    “協作本身沒有什么問題,對吧?能夠抓緊時間把事情做完,但如果在工作上沒有什么進展,沒有成就感,又或者工作量太大,就會產生不利的一面?!蓖柌髡f。

    麥肯錫(McKinsey)的高級合伙人亞倫·德·斯梅特表示,多數公司都知道存在協作過量和會議過多的問題,也愿意承認。他建議管理者協助提高團隊效率。

    德·斯梅特說:“好消息是協作比以往更容易,壞消息也是協作比以往更容易?!彼a充道,經理們平均有三分之一或更多的時間花在開會上,目標是在散會之前完成某件事情,然而其中一半以上的會議達不到目標。

    真正的問題是,公司并不真正知道如何解決協作問題。

    最近,電商巨頭Shopify為解決該問題采取了比較極端的做法,即利用會議成本計算器推動減少會議。當邀請三位或三位以上參會者時,員工的谷歌日歷(Google Calendar)上會出現一項新工具,根據會議時間和不同職位的平均薪酬數據,列出理論上公司為會議交流承擔的成本。

    “在Shopify,沒有人會花500美元吃頓晚飯?!苯衲?月的早些時候,該公司的首席運營官卡茲·內賈蒂安對彭博社(Bloomberg)說,“然而很多人在會議上花費的成本遠遠超過了這一數字,最后還得不到什么實質結論?!?/p>

    2021年年底,Workday推出了一款工具,每周從員工獲得反饋,并根據相關感受和擔憂提供給管理者參考。威爾伯恩表示,如果員工認為開的會太多,相互協作也超負荷,各團隊就能夠相應調整。

    “可以實時看到各位經理對團隊做出的細微改變和改進?!蓖柌髡f,“到2022年年中,抱怨沒有成就感和工作量過大的員工人數減少了50%?!?/p>

    阿里納表示,協作雪崩的關鍵是,要有意識地了解會議的目的,需要達成什么結果,以及剛開始能否先嘗試郵件溝通。并不存在一刀切的解決方案,不過實際執行的情況都要可跟蹤。他指出,衡量會議是否成功最好的方法是看最終能否形成決策。

    “我共事過最優秀的領導者都非常重視開會?!卑⒗锛{說,“協作是否適量有個非常微妙的平衡點,這也正是辦公領域下一個要解決的重點?!保ㄘ敻恢形木W)

    譯者:梁宇

    審校:夏林

    2022年,云軟件公司Workday開始要求員工每周有幾天回辦公室。公司發現遠程辦公期間消失的合作活動迅速復活。同事們在走廊里叫住彼此,開始聊天溝通,以前通過電子郵件處理的事情現在可以開會討論。

    Workday的人力分析副總裁菲爾·威爾伯恩告訴《財富》雜志,內部指標顯示,團隊間聯系增加了17%。但為了協作而協作并不總是好事情,協作太多也可能產生負面影響。Workday主要為人力資源和財務部門開發軟件,該公司還發現協作提升的同時,垃圾會議時間也增加了24%。結果員工不夠時間完成正常工作,項目積壓,下班拖晚,導致員工承受壓力疲憊不堪。

    社會科學家、賓夕法尼亞大學(University of Pennsylvania)的組織動力學教授邁克爾·阿里納把這一問題稱為“協作雪崩”或過度聯系,稱實際上公司會受到影響。隨著員工在辦公室的時間越來越多,新冠疫情期間暫停的舉措重新啟用,就容易出現該問題。阿里納曾經與Workday合作。

    “閘門緩緩打開,之前無法實現的項目和合作機會不斷出現?!卑⒗锛{對《財富》雜志表示,“臨時召開的會議上出現新想法,然后又要開三個會討論?!?/p>

    阿里納稱,新冠疫情封鎖初期在Slack、Microsoft Teams和Zoom等工具的幫助下,團隊迅速過渡到新的虛擬工作方式。不過2020年通信跟蹤應用程序Humanyze的聯合創始人本·瓦貝爾告訴《紐約時報》(New York Times),新冠疫情初期,公司內距離較遠的員工之間聯系惡化了30%。

    當人們陸續返回辦公室,哪怕只是混合辦公,跨團隊溝通習慣也得以恢復。然而如此一來也意味著更多的臨時交流、更多的會議和更大的工作量。員工在新冠疫情期間已經習慣“快速”Zoom和虛擬會議,從而提升遠程辦公效率,現在除此之外面對面的活動也有所增加。

    “人們的預期是,返回辦公室后(會議次數)正?;p少,因為大家已經在同一空間,也許并不需要太頻繁見面,然而實際上聚在一起的時間反而增加?!弊粉櫤头治龉ぷ鲌鏊a力和協作的Worklytics的創始人菲利普·阿爾克科爾說,“所以,人們遠程辦公時聯系增加,很多情況下當人們回到辦公室時聯系再次增加?!?/p>

    協作活動過多也會導致“工作日三高峰”。除了午餐前后的效率高峰外,員工發現又多了一個高峰,就是為了完成工作晚上把工作帶回家。

    種種新情況都會對員工幸福感造成負面影響,并導致倦怠。其中,在辦公室協作過多是關鍵因素。

    “協作本身沒有什么問題,對吧?能夠抓緊時間把事情做完,但如果在工作上沒有什么進展,沒有成就感,又或者工作量太大,就會產生不利的一面?!蓖柌髡f。

    麥肯錫(McKinsey)的高級合伙人亞倫·德·斯梅特表示,多數公司都知道存在協作過量和會議過多的問題,也愿意承認。他建議管理者協助提高團隊效率。

    德·斯梅特說:“好消息是協作比以往更容易,壞消息也是協作比以往更容易?!彼a充道,經理們平均有三分之一或更多的時間花在開會上,目標是在散會之前完成某件事情,然而其中一半以上的會議達不到目標。

    真正的問題是,公司并不真正知道如何解決協作問題。

    最近,電商巨頭Shopify為解決該問題采取了比較極端的做法,即利用會議成本計算器推動減少會議。當邀請三位或三位以上參會者時,員工的谷歌日歷(Google Calendar)上會出現一項新工具,根據會議時間和不同職位的平均薪酬數據,列出理論上公司為會議交流承擔的成本。

    “在Shopify,沒有人會花500美元吃頓晚飯?!苯衲?月的早些時候,該公司的首席運營官卡茲·內賈蒂安對彭博社(Bloomberg)說,“然而很多人在會議上花費的成本遠遠超過了這一數字,最后還得不到什么實質結論?!?/p>

    2021年年底,Workday推出了一款工具,每周從員工獲得反饋,并根據相關感受和擔憂提供給管理者參考。威爾伯恩表示,如果員工認為開的會太多,相互協作也超負荷,各團隊就能夠相應調整。

    “可以實時看到各位經理對團隊做出的細微改變和改進?!蓖柌髡f,“到2022年年中,抱怨沒有成就感和工作量過大的員工人數減少了50%?!?/p>

    阿里納表示,協作雪崩的關鍵是,要有意識地了解會議的目的,需要達成什么結果,以及剛開始能否先嘗試郵件溝通。并不存在一刀切的解決方案,不過實際執行的情況都要可跟蹤。他指出,衡量會議是否成功最好的方法是看最終能否形成決策。

    “我共事過最優秀的領導者都非常重視開會?!卑⒗锛{說,“協作是否適量有個非常微妙的平衡點,這也正是辦公領域下一個要解決的重點?!保ㄘ敻恢形木W)

    譯者:梁宇

    審校:夏林

    When cloud-based software company Workday started bringing employees back to the office a few days a week last year, the company noticed the collaboration that had been missing in the remote world quickly came back to life. Colleagues stopped each other in the hallway to chat and catch up, and things that would have been emails before turned into meetings.

    The organization saw a 17% increase in connections across teams according to their own internal metrics, Workday vice president of people analytics Phil Willburn tells Fortune. But activity for activity’s sake isn’t always good, and too much can have a downside. Workday, which makes software for human resources and finance departments, also saw a 24% increase in the amount of time people were spending in meetings. Employees didn’t have enough time to get their work done, projects piled up, and the days got longer, which led to workers feeling stressed and overwhelmed.

    It’s a problem that social scientist and University of Pennsylvania professor of organizational dynamics Michael Arena refers to as the “activity avalanche,” or a sudden hyperconnectivity that can actually hurt a company—and it’s happening as workers transition to spending more time in the office and companies kick off initiatives that were paused during the pandemic. Workday is one of the companies that Arena worked with.

    “The floodgates have been opening up and all those pent-up projects and activity is just spilling over,” Arena told Fortune. “Ad hoc meetings spawn new ideas, which creates three other meetings.”

    In the early days of lockdown, teams did surprisingly well quickly transitioning into new virtual ways of working, thanks to tools like Slack, Microsoft Teams, and Zoom, according to Arena. But connections between more far-flung workers within companies deteriorated as much as 30% in the early days of the pandemic, Ben Waber, cofounder of communications tracking app Humanyze, told the New York Times in 2020.

    When people returned to offices, even in hybrid capacities, those cross-team communications were rebuilt. But that also meant more impromptu communications, more meetings, and more work. That increased in-person activity was in addition to “quick” Zooms and virtual on-camera meetings that workers got used to during the pandemic so that they could work better remotely.

    “The expectation was that when organizations got people back to the office that [the number of meetings] would kind of normalize and go back down—people are together, so maybe they don’t need to meet as much—but in reality, you just see another rise,” Phillip Arkcoll, founder of Worklytics, which tracks and analyzes productivity and collaboration in workplaces. “So it rose when people went remote, and it’s risen, in many cases, again as people go back to offices.”

    Too much collaboration can also lead to a “triple-peak work day”—in which, in addition to productivity peaks before and after lunch, workers find themselves with another peak, taking work home in the evening just to get everything done.

    All of this has a negative impact on workers’ well-being and leads to burnout. And too much collaboration in the workplace is a key driver.

    “Activity by itself is not bad, right? You can be hustling and getting stuff done, but if you’re not making progress on work, and you don’t feel a sense of accomplishment, or your workload is too much, that’s the downside of it,” Willburn says.

    Most companies know they have a problem with collaboration overload and too many meetings, and they’re ready to admit it, says McKinsey senior partner Aaron De Smet, who counsels leaders to help improve their teams’ performance.

    “The good news is it’s easier than ever to collaborate, and the bad news is it’s easier than ever to collaborate,” De Smet says. He adds that managers on average spend one-third or more of their time in meetings that are meant to accomplish something by the end of it, but more than half of those meetings fail.

    The real issue is that companies don’t really know what to do about their collaboration problems.

    E-commerce giant Shopify recently took an extreme approach to that problem, further cracking down on meetings by implementing a meeting cost calculator. The new tool shows up on employees’ Google Calendars when three or more guests are invited and lays out how much it costs the company in theory for them to toss ideas back and forth based on meeting length and average compensation data across roles.

    “No one at Shopify would expense a $500 dinner,” the company’s chief operating officer Kaz Nejatian, who built the program, told Bloomberg earlier July. “But lots and lots of people spend way more than that in meetings without ever making a decision.”

    Toward the end of 2021, Workday launched a tool that takes weekly feedback from employees, and turns their feelings and concerns into insights for managers. When workers flagged that they were caught up in too many meetings and experiencing collaboration overload, Willburn says that individual teams were able to make adjustments.

    “We got to see, in real time, all of these managers making small changes and improvements on their team,” Willburn said. “And by mid-2022, we had reduced the number of people who were struggling with a sense of accomplishment and workload by 50%.”

    The key thing to know about an activity avalanche, Arena says, is being intentional about what a meeting is for, what the outcomes need to be, and really whether it could be an email in the first place. There’s no one-size-fits-all solution, but whatever’s being implemented also needs to be trackable. The best way to measure a successful meeting process is to measure the actual decisions that were made, he says.

    “The best leaders I’ve ever worked with assess their meetings more than anything else,” Arena says. “There’s this really tight sweet spot for collaboration, and I think this is the next frontline of the future of work.”

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